Our Complaints Procedure

You are our life blood

  • Ensuring you remain satisfied with the service you receive from us is very important to us
  • If something does go wrong, we want to know about it and to put it right as quickly as we can. We take all complaints very seriously

How to complain

Please contact us:

  • In writing: The Compliance Officer, Abacus Wealth Management Limited, 5-9 Main Street, Gibraltar GX11 1AA
  • By phone: +350 20042967
  • By e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

How we will deal with your complaint

  • We will acknowledge your complaint in writing within two business days of receiving it
  • We will attempt to resolve your complaint within two business days, but this will not always be possible

Keeping you informed

  • If it its likely to take longer than two days, we will confirm that we are investigating your complaint and we will indicate if there is likely to be any delay in the process
  • We will update you every four weeks as to our progress, until resolution
  • A final response will be issued by our Managing Director detailing the outcome of our investigation and what action we propose

Your options if you are not happy with our response

We understand there may be occasions when you do not agree with our conclusions and in such circumstances, you may refer your complaint to:

It is important to be aware that legally, it is not the role of the GFSC to resolve disputes between consumers and licensed firms. The GFSC are unable to give advice to complainants or provide arbitration in commercial disputes. However, depending on the nature of the complaint, the GFSC may decide to investigate the firm.

  • The Gibraltar Office of Fair Trading, Suite 975, Europort, Gibraltar
  • Gibraltar, GX11 1AA Telephone: +350 20071700
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

You may also pursue your case through the Gibraltar courts.

 

 

We're here to help

Talk to any of our wealth managers regarding any questions you may have. We offer an initial meeting free of charge to discuss how we may be able to assist you and our costs for doing so.

  • This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Martin Carey Abacus Wealth Management, Gibraltar
Abacus Wealth Management, Gibraltar

Registered in Gibraltar under company number 116376. Authorised and regulated by the Gibraltar Financial Services Commission for investment business and for life insurance and pensions business (permission number 24080)

Gibraltar Investor Compensation Scheme
Gibraltar Association of Compliance Officers
Gibraltar Federation of Small Businesses
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